Shipping policy

Shipping Policy

The Better Sweater ("we," "us," or "our") is committed to delivering your order in a timely and reliable manner. Please review the following policy for details regarding order processing, shipping, and delivery.

1. Order Processing Time

All orders are processed within 1-2 business days of being placed. Orders are not processed or shipped on weekends or federal holidays. If we experience a high volume of orders, processing may be delayed by a few days. We will notify customers by email if there is a significant delay in the processing of their order.

2. Shipping Rates and Delivery Estimates

We offer free shipping on all orders shipped within the United States.

Estimated delivery time following the processing period is 3-5 business days. Shipping times are estimates only and are not guaranteed, as they may be affected by factors outside of our control, including carrier delays, weather conditions, and customs processing where applicable.

Total estimated time from order placement to delivery is typically 4-7 business days.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. The tracking number will be active within 24-48 hours of receiving your confirmation email.

4. Shipping Delays

We are not liable for delays caused by the shipping carrier, customs authorities, or other circumstances beyond our reasonable control. In the event of a delay, please contact our customer service team, and we will assist you in locating your order.

5. Damaged or Lost Shipments

If your order arrives damaged, or if your tracking information indicates delivery but you have not received your package, please contact us within 7 days of the expected delivery date. We will work with you and the carrier to resolve the issue promptly.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, please contact us as soon as possible so we may attempt to correct it prior to shipment.