Track Your Order
Want to know where your package is? Follow the steps below to check your order status.
Step 1: Locate your order confirmation email, sent to the email address you used at checkout. It contains your order number and, once shipped, a tracking number/link.
Step 2: Click the tracking link in your shipping confirmation email to see real-time updates from UPS or FedEx, depending on which carrier was used for your order.
Step 3: Orders typically ship within 3–5 business days of purchase. If it's been longer than that and you haven't received a shipping confirmation, please contact us — we're happy to check on it for you.
Track Directly
You can also track your package directly through the carrier's website using the tracking number from your shipping confirmation email:
- UPS: ups.com/track
- FedEx: fedex.com/fedextrack
Order Status Guide
| Status | What it means |
|---|---|
| Order Received | We've got your order and it's being prepared. |
| Processing | Your order is being packed for shipment (typically 3–5 business days). |
| Shipped | Your order is on its way! A tracking number has been emailed to you. |
| Delivered | Your package has arrived at the shipping address. |
Need Help?
If your tracking number isn't working, your order hasn't updated in a while, or something looks off, reach out and we'll sort it out.
Customer Support Email:
support@thebettersweater.com
Phone Number:
(907) 279-5657
Store Hours:
Open daily, 10:00 AM – 8:00 PM (Alaska Time)
Store Address:
The Better Sweater
4306 Homer Spit Rd, Bldg 2
Homer, Alaska 99603
United States
We aim to respond to all order inquiries within 1–2 business days.