Order Tracking

Track Your Order

Want to know where your package is? Follow the steps below to check your order status.

Step 1: Locate your order confirmation email, sent to the email address you used at checkout. It contains your order number and, once shipped, a tracking number/link.

Step 2: Click the tracking link in your shipping confirmation email to see real-time updates from UPS or FedEx, depending on which carrier was used for your order.

Step 3: Orders typically ship within 3–5 business days of purchase. If it's been longer than that and you haven't received a shipping confirmation, please contact us — we're happy to check on it for you.


Track Directly

You can also track your package directly through the carrier's website using the tracking number from your shipping confirmation email:


Order Status Guide

Status What it means
Order Received We've got your order and it's being prepared.
Processing Your order is being packed for shipment (typically 3–5 business days).
Shipped Your order is on its way! A tracking number has been emailed to you.
Delivered Your package has arrived at the shipping address.

Need Help?

If your tracking number isn't working, your order hasn't updated in a while, or something looks off, reach out and we'll sort it out.

Customer Support Email:
support@thebettersweater.com

Phone Number:
(907) 279-5657

Store Hours:
Open daily, 10:00 AM – 8:00 PM (Alaska Time)

Store Address:
The Better Sweater
4306 Homer Spit Rd, Bldg 2
Homer, Alaska 99603
United States


We aim to respond to all order inquiries within 1–2 business days.