Frequently Asked Questions
Ordering
Do you have a physical store? Yes. Visit us at 4306 Homer Spit Rd, Bldg 2, Homer, Alaska 99603. Our store is open daily from 10:00 AM to 8:00 PM Alaska Time.
What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
Do you charge sales tax? Applicable sales tax is calculated at checkout based on the shipping address and applicable tax rules.
Can I change or cancel my order after placing it? You can cancel or modify unfulfilled items within 1 hour of placing your order. Once an order enters fulfillment, cancellation may no longer be possible; our return policy then applies.
Shipping & Tracking
How long does order processing take? Orders are normally processed within 1–2 business days.
How long does delivery take? After processing, estimated U.S. delivery is 5–8 business days. Including processing, estimated total delivery time is approximately 6–10 business days.
Where will my order ship from? Orders are fulfilled through The Better Sweater at 4306 Homer Spit Rd, Bldg 2, Homer, Alaska 99603, United States.
Which carrier will deliver my order? The carrier and tracking information are provided in your shipping confirmation email.
Do you ship internationally? No. We currently ship only within the United States.
Returns & Exchanges
What's your return policy? We offer a 30-day return period for eligible items. See our Refund Policy for eligibility, return instructions, and refund timing.
How do I start a return? Email support@thebettersweater.com or call (907) 279-5657 with your order number.
How long do refunds take? Refunds are normally processed within 5–10 business days after an eligible return is received.
What if my item arrives damaged or wrong? Contact us promptly and we will work with you to resolve the issue.
Contact & Support
How can I reach you? Email support@thebettersweater.com or call (907) 279-5657. We aim to respond within 1–2 business days.
Where is your store? 4306 Homer Spit Rd, Bldg 2, Homer, Alaska 99603, United States.
Still have a question? Contact us and we'll be happy to help.