Refund policy

Return & Exchange Policy

Shop with confidence — every order from The Better Sweater is backed by our 30-Day Happiness Guarantee.

We want you to love your sweater. If it's not the perfect fit, feel, or color, we make it easy to send it back.

The Short Version

  • ✅ 30 days to return, starting from the day your order is delivered
  • ✅ Free return shipping — we don't charge you a cent to send it back
  • ✅ No restocking fees — ever
  • ✅ Simple refunds to your original payment method
  • ✅ 1-hour order changes — cancel or edit your order within 1 hour of purchase, no questions asked

How to Start a Return

  1. Email us at support@thebettersweater.com or call (907) 279-5657 within 30 days of delivery with your order number.
  2. We'll send you a free prepaid return shipping label — no printer? We'll help you sort that out too.
  3. Pack the item in its original (or similar) packaging and drop it at any authorized shipping location.
  4. Once we receive and inspect your return, we'll process your refund — no restocking fee, no hassle.

Refunds

Refunds are issued to your original payment method within 5–10 business days of us receiving your returned item. You'll get a confirmation email as soon as your refund is processed. Your bank or card provider may take a few extra days to reflect it on your statement.

Eligibility

To be eligible for a return, items should be:

  • Unworn, unwashed, and in the condition you received them
  • In their original packaging with tags attached, where applicable
  • Returned within 30 days of the delivery date

Final sale, clearance, or gift card items are not eligible for return unless defective. Any exceptions will be clearly marked on the product page at checkout.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us right away at support@thebettersweater.com or (907) 279-5657. We'll make it right with a free replacement or full refund — no return shipping cost to you.

Order Cancellations

Changed your mind seconds after checkout? You can cancel or modify unfulfilled items within 1 hour of placing your order. Just reach out to our support team as fast as you can — once your order enters fulfillment, we're unable to cancel it, but our easy 30-day return policy has you covered.

Questions?

Our team is here to help.
Email: support@thebettersweater.com
Phone: (907) 279-5657
Physical Store address: The Better Sweater, 4306 Homer Spit Rd, Homer, Alaska 99603, United States

This policy applies to items purchased after these terms were published or last updated. The Better Sweater reserves the right to update this policy at any time; changes will not affect orders placed prior to the update.