Refund policy
Effective Date: August 23, 2026
We want customers to be satisfied with their purchases. If you need to return an eligible product, please follow the process below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should be unused and in its original condition, with original packaging where applicable.
How to Request a Return
Contact:
Please provide:
- Order number
- Product you want to return
- Reason for the return
- Photos when requested for damaged or incorrect products
We will provide return instructions after reviewing your request.
Return Shipping
For an approved eligible return, The Better Sweater will provide a prepaid return shipping label where applicable.
Do not send products to an address obtained from an unrelated source. Use the return instructions provided by our customer-service team.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, contact us as soon as possible after delivery.
Please provide photographs and your order number so we can review the issue.
Refunds
After an approved return is received and reviewed, the applicable refund will be issued to the original payment method.
Processing time for the refund may vary depending on your payment provider.
Non-Returnable Items
Certain products may be excluded from returns when permitted by applicable law, including products that have been used, damaged after delivery, or otherwise do not meet the return requirements.
Any applicable exclusions will be communicated before or during the return process.
Order Cancellations
Contact us as soon as possible if you want to cancel an order.
Orders that have already entered fulfillment or shipment may not be cancellable.
Contact
The Better Sweater
4306 Homer Spit Rd, Bldg 2
Homer, Alaska 99603
United States
Phone: (907) 279-5657
Email: support@thebettersweater.com